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Support

We're here to help


Waiting on IT support when you have a problem or question is stressful. Garner IT understands your time is valuable and provides our clients with multiple convenient methods – chat, phone, email, and our website – for you to submit service requests to our support team so we can get you back to work as fast as possible.

Before any work can begin, a support ticket should be created. A support ticket contains all relevant information for a single issue, as well as all information, notes and time recorded by a technician when working on the issue. Upon creation of a support ticket, the ticket will be assigned a unique Ticket Number that you should reference when communicating with Garner IT in regard to your issue.

When contacting support, the following types of information will help ensure the quickest response and resolution time possible:

  • Detailed description of problem and any error messages (screenshots of the error message are extremely helpful)
  • What were you doing when the problem or error occurred?
  • How long have you been experiencing the issue?
  • Can you work around it or is it completely stopping critical business processes?
  • Is the issue affecting a single user, a small group of users, or the majority of the business?
  • Are you able to reproduce the issue or is it intermittent?

You can start a support ticket with us 24 hours a day / 7 days a week via the following -

Start A New
Support Ticket

Live Chat With
Garner IT

Existing
Support Ticket

Start A New Support Ticket


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