IT Support - Option 2
If you have a support ticket already in progress. There are a two ways to update that service ticket.
Currently Garner IT only offers the ability to open a Support Ticket Via Chat to existing clients.
If you are an existing client and would like to open a new support ticket or request help resolving and existing ticket through chat, follow these instructions.
Depending on how many icons you have in your System Tray and your settings you may have to left click the "Show hidden icons" arrow first.
- First Name: Enter Your First Name.
- Last Name: Enter Your Last Name.
- Email: Enter Your Email Address.
- Phone: Enter Your Phone Number.
- Secondary phone: Enter a secondary phone number. *Optional
- Remember my information: Check this option if you want the application to remember your information.
- I have already contact Service Desk Support about this specific issue: Check this option if you have already contact Service Desk before and are need assistance on an existing ticket.