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Why is RapidResponse IT Support important?


Live Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into an IT problem you can reach our team via live chat or phone.

More Experience for Swifter Issue Resolution – We staff our Help Desk with seasoned technicians who have a minimum of two-years' experience resolving application, desktop, and network issues. When you call, you can count on receiving reliable top-tier support.

Training, Certification, & Quality - Our technicians receive regular training, coaching, and quality review to sharpen their skills continuously, and they're backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.

Services We Offer

You’re on a deadline and a client is getting antsy, or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire. What do you do? Call the software vendor? The hardware manufacturer? Google it, while you wait for your computer guy to call you back?

Don't Worry, Help Is On The Way!

A full-service Managed IT Service provider wouldn’t be complete without fast, reliable IT support! We’ve got you covered with our RapidResponse 24/7 Live Help Desk and on-site support services. Our state-of-the-art ticketing system holds us accountable for every request from our clients, ensuring nothing slips through the cracks and we get you back to work as quickly as possible. Did we mention our 60 Minute Service Guarantee?

Why wait? Give us a call today and start receiving RapidResponse to your IT issues!

Staffed by friendly, knowledgeable, and well-trained IT customer-care specialists, our Help Desk Team is ready to address your needs quickly. Whether it's a device problem, software issue, or a problem with your network, our team will stick with you until we solve the problem. From the moment your call is answered, you'll know you've got the right person on the line and that you're our top priority.
So go ahead - put your frustrations on hold, and turn your IT concerns over to us!

  • Live Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into an IT problem you can reach our team via live chat or phone.
  • More Experience for Swifter Issue Resolution – We staff our Help Desk with seasoned technicians who have a minimum of two-years' experience resolving application, desktop, and network issues. When you call, you can count on receiving reliable top-tier support.
  • Microsoft Office Expertise – Our Help Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint, and Outlook.
  • Training, Certification, & Quality - Our technicians receive regular training, coaching, and quality review to sharpen their skills continuously, and they're backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.

We’ve Got IT Covered!

Our Help Desk Support Includes:

  • Microsoft and Apple desktop operating systems
  • Microsoft Office and third-party applications
  • E-mail applications and Web browsers
  • Thin clients and virtual desktop infrastructure (VDI)
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

Service In 60, Guaranteed


Garner IT knows how detrimental to your business it can be to have computer and server problems preventing you from being productive. We also understand waiting on technicians while you can’t fill orders and customers are complaining just compounds the problem. We value your time! When you have a technical problem and call our support team we guarantee to have one of our experienced technician responding to your problem within 60 minutes or less.

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