Why "Break-Fix" Works Entirely in the IT Provider's Favor Instead of Your Business's


As we discussed in a previous blog, Comparing Apples to Apples: IT Services Model Explained, there are primarily three different types of business models that IT providers typically operate. Today, we’ll take a look at the “Time and Materials” model, aka “break-fix”, which is when your business pays an hourly rate for all IT work on a reactive, as needed basis.

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Time to Upgrade Your Computer Network? Two Things You Need to Know Before You Do


As we continue into the last half of the year, most businesses are starting to plan purchases to lighten the current year’s tax burden. One of the things many tax-savvy businesses do is purchase new office and computer equipment that will be needed within the next few months so they can deduct the expense on the current year’s taxes (double-check with your tax advisor to be sure this applies to you!). If you’re planning to upgrade your computer network, here are two things you might want to look into before making any decisions:

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Every Computer User Should Know These Maintenance Tips


Regardless of how tech savvy you are there are a few tips and tricks for maintaining a computer that every user should know. With a simple regime, you can easily maintain your computer(s), both at work and home. Some users fail to deal with computers in the most efficient ways and maintenance is one of those things that has become challenging over the years.

To keep your asset(s) up and running here are a few maintenance tips every computer user should know and follow:

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Why Monitoring and Maintenance Is Critical for Today’s Networks


Computer networks absolutely need ongoing maintenance and monitoring to stay secure. The ever-increasing dependency we have on IT systems and the data they hold has given rise to very smart and sophisticated cybercrime organizations that work around the clock to do one thing: compromise your networks for illegal activities.

In most cases, their intent is to access financial information and passwords to rob you or your clients or create fake identities for credit card fraud. In other cases, they may want to use your computer network to send illegal spam, host pirated software, spread viruses, and so on. Some do it just for the “fun” of being able to make computer systems inoperable. Criminals work around the clock in teams, constantly finding and inventing new ways to get around your antivirus software and firewalls. That’s why you have to remain ever vigilant against their attacks.

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What Do Our Clients Think About Us? 2017 Quarter Two

Last quarter, we posted the results of our Client Satisfaction Surveys - something that we work very hard at and are proud of, but most importantly because we believe is important information if you were considering Garner IT Consulting as your IT provider. In this post, we'd like to update you on how we did in Quarter Two.

As previously stated, and continually discussed internally with our team, the number one goal at Garner IT is client elation. We understand our client's workforce works hard to achieve their company goals, and needs to stay productive and happy to do just that.

One of the ways we ensure we're taking care of our clients is by providing Client Satisfaction Surveys upon the close of a support ticket. In just a few, easy to answer questions, end-users are able to provide feedback on their satisfaction on how Garner IT's technicians were able to help resolve the problem. We encourage feedback, both positive and constructive, and we love knowing when we've made our clients happy! Input and feedback are highly valued and critical to our goal of always providing the highest customer satisfaction while constantly improving our professional capabilities.

2017 Quarter Two Results

From April to June of this year, we received 334 completed surveys with a 40% response rate. Here are just a few of the compliments from our client's regarding our support team:

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Is Your Data Really Secure in The Cloud?

Are you thinking about moving all or parts of your computer network “to the cloud” but worried about who can access your data? You’re not alone but many security experts, software companies, and cloud-service providers alike agree that cloud computing offers a MORE secure way to store data. In fact, the US governments's cybersecurity adviser, Howard Schmidt, said that cloud computing will enable businesses to catch up on security issues.

The reservation with moving a business to the cloud is because most small businesses do NOT have high-security measures in place for their data on-site and lack tight password protection policies, firewall management, and backup procedures. The same business owners who verbalize their concern about putting their data in the cloud are backing up their entire network to a tape drive and leaving it in their car overnight – or are using weak passwords for important access points to their network, which are much bigger security risks than storing it in a highly secure, highly redundant cloud platform.

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How to Manage Passwords

For any online account, the password is its main security component. In many instances, the intensity of threats that hoard the internet end up leaving a thin line of defense. The issue with strong passwords is that many users have trouble remembering them and passwords on their own are not really the most secure option. So, the real question is what can you do to make your passwords stronger and more secure yet easier to remember?

With the following two technologies, your business can optimize its level of security and make sure hackers have a hard time sneaking their way into your network.

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How Your Automobile and IT System Are Similar

Today, technology has become a crucial component of our modern office life. A few glitches can cause you significant damage, ending up costing an arm and a leg. Just like going to work without having a proper means transportation can be a big hassle, technology failure can cripple your work-life in a manner of speaking.

Let’s consider a few examples of how automobiles and IT systems are similar.

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Garner IT Recognized as Top IT Managed Service Provider in the World!

We strive every day to provide the best for our clients, so the team at Garner IT is proud to be recognized as one of the top IT Managed Service Providers (MSPs) in the world! This is the second time MSPmentor has recognized Garner IT – the first was back in 2015, which we were awarded the MSPmentor 100 Small Business Edition, which is an annual ranked list of the World’s Top 100 MSPs that have 10 or fewer employees.

Who is MSPmentor?

MSPmentor is the ultimate guide to managed services and the leading global destination for managed service providers. It is one of the digital properties of Penton Technology. Their publications and rankings assure the best of the best, companies that have performed at the highest levels of service.

How were we selected?

Various economic experts estimate that there are between 10,000 and 100,000 MSPs worldwide, and Garner IT was ranked as 470 out of the top 501 companies. There are many factors used to determine this ranking, however, MSPmentor states that “When determining a candidate’s ranking for the 2017 MSP 501 study, we put the highest value on revenue generated from true managed and cloud services.” Financials from 2016 with revenue verification from certified financial professional were submitted and the following was used in the equation to determine rank:

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Comparing Apples to Apples: IT Service Models Explained

Before you can accurately compare the fees, services and deliverables of one IT services company to another, you need to understand the three predominant service models that most companies fit within. Some companies offer a blend of all three, while others strictly offer only one service plan. The three predominant service models are:

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