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Garner IT Recognized as Top IT Managed Service Provider in the World!

We strive every day to provide the best for our clients, so the team at Garner IT is proud to be recognized as one of the top IT Managed Service Providers (MSPs) in the world! This is the second time MSPmentor has recognized Garner IT – the first was back in 2015, which we were awarded the MSPmentor 100 Small Business Edition, which is an annual ranked list of the World’s Top 100 MSPs that have 10 or fewer employees.

Who is MSPmentor?

MSPmentor is the ultimate guide to managed services and the leading global destination for managed service providers. It is one of the digital properties of Penton Technology. Their publications and rankings assure the best of the best, companies that have performed at the highest levels of service.

How were we selected?

Various economic experts estimate that there are between 10,000 and 100,000 MSPs worldwide, and Garner IT was ranked as 470 out of the top 501 companies. There are many factors used to determine this ranking, however, MSPmentor states that “When determining a candidate’s ranking for the 2017 MSP 501 study, we put the highest value on revenue generated from true managed and cloud services.” Financials from 2016 with revenue verification from certified financial professional were submitted and the following was used in the equation to determine rank:

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Comparing Apples to Apples: IT Service Models Explained

Before you can accurately compare the fees, services and deliverables of one IT services company to another, you need to understand the three predominant service models that most companies fit within. Some companies offer a blend of all three, while others strictly offer only one service plan. The three predominant service models are:

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5 Easy Things You Should Do To Protect Your Business Today

Let’s face it – no one likes to think about bad things happening to them, much less plan for them. But we wanted to give you a quick “brush-up” on some simple things you should be doing to protect your business.

1) Review Your Business Insurance Carefully

Most businesses carry some type of general liability insurance that would pay them if their building and the things in it were damaged. However, many businesses do not have enough coverage to replace all the computer equipment and devices, desks, art, supplies and other things they’ve accumulated over the years that are housed in their office. Make sure you review your policy every year and keep in mind new additions and assets you’ve accumulated during that year.

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Never Ask an IT Services Company What They Charge for Their Services…Instead, Ask “What Will I Get for My Money?”

If you are the CEO, business manager, partner, or the one in charge of making the IT decisions for a business, and you are currently looking for someone to outsource all of your company’s IT support, there’s a report we offer that contains information that will be extremely valuable as you search for a reliable firm you can trust.

One of the of the most common questions we get from prospective clients calling our office is, “What do you charge for your services?” This is a common question, and a very important one. It’s a primary reason we created this report.

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Is Your Data Encrypted?

Data is undeniably one of the most important aspects of an organization, but how do you protect it throughout a network to keep it safe? All organizations have important data that includes financial credentials and personally identifiably information stashed away somewhere on the network. Therefore, security is not something which you should take lightly. Business owners take it for granted that their data is going to be under any malware attack.

At present, one of the best ways to ensure all your company data is secured and protected is to encrypt it. Encryption is a fool-proof way of keeping hackers and malware at bay. Although other security measures, such as spam blockers and firewalls, restrict security threats to access a network, encryption efficiently blocks all efforts to use your data against you. Encryption re-arranges your data and makes it extremely complicated (if not impossible) for hackers to use it.

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Easy on the Eyes: What Computer Users Can Do About Eyestrain

Easy On The Eyes What Computer Users Can Do About Eyestrain - Garner IT Consulting - Panama City, Florida

Eyestrain is becoming a growing problem not just for IT professionals but for the entire generation of computer users. The present boom in digital devices, including laptops and handheld devices, seems to only add to the problem. Generally, the appropriate distance between the user and the screen should be 40 to 50 centimeters if you are using a wide screen. The conditions vary slightly depending on factors such as your eyesight and screen resolution.

If you are guilty of glancing at your phone for an average of 150 times a day or use screens for more than 10 hours daily, be prepared to undergo some serious eyestrain. Although eyestrain does not necessarily lead to eye damage, it can be uncomfortable and give rise to several symptoms which surface after extended screen use.

Staring at your smartphone or using your computer for too long can cause the eyes to become dry, itchy and tired. In worst-case scenarios, it can also lead to blurred vision and headaches. Since a large percentage of professionals cannot afford to cut down their screen time, they can adopt a few products and/or download apps meant for relieving eyestrain.

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Watch Out for Fake Apps

Watch Out For Fake Apps - Garner IT Consulting - Panama City, Florida
Several “fake” apps have made their way to the Play Store and App Store. The security experts at Symantec stated that in 2015, “3.3 million mobile apps were classified as malware.” Mobile device users cannot assume that all apps are safe and must protect themselves from these fraudulent attempts to steal their identity, email, and credit card information, supporting platforms to attack other mobile device users, or even using their data plan bandwidth and locking them out of their phone.

How to Spot Fake Apps?

One of the first things users can do to check whether an app is fake or real is to check the publisher of the app. Generally, fake apps emerge from sources that use big brand names but with different spellings or minor differences. As the names are so similar, consumers have a hard time differentiating between a fake and a real app. Users can also check the ratings and reviews to judge the legitimacy of an app. A fake app has usually none or very few reviews with a relatively new publishing date, whereas real apps receive reviews from authentic users and original ratings.

Another feature to look out for is the writing. If you find numerous mistakes and typos in the app description, do some research about the publisher or app before downloading it. The names of these phony apps are frequently misspelled or a little off-brand. Pay close attention to results in the App Store before downloading anything. The first few results are usually the culprits as some fake apps have employed Apple's paid search ads to attain good search position.

Since these apps don’t have malicious code, the algorithms provided by Google and Apple via their app stores do not prevent consumers from accessing them. However, they are not real apps and do not serve the purpose they promise in the description. This is the reason why Google and Apple have a hard time resisting these bogus apps.

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Productivity Tip: Switch Microsoft Office to Work Offline

Productivity Tip: Switch Microsoft Office To Work Offline - Garner IT Consulting - Panama City, Florida

From YouTube to Reddit to Outlook, distractions have become an everyday part of our present digital life. As the human brain switches between tasks, we go through a degradation of performance that could affect every aspect of our cognition and influence our work negatively. A study by the University of California, Irvine reveals that it takes 25 minutes on average to get back on track after an interruption. Research proves that multitasking is not always successful. In reality, doing two things well at the same time is only possible when at least one of the tasks is automated.

As far as Outlook goes, we all know that only a few e-mails require immediate attention. Since Microsoft Outlook is always open on your PC, the incoming emails can easily distract you. One of the simplest solutions for avoiding interruptions and distractions like unwanted in-coming emails is setting Microsoft Outlook to the ‘Work Offline’ mode.

How Does It Help?

Outlook is a tool that should boost your productivity instead of slowing you down. The secret lies in not jumping to check it every time it dings. If you follow this suggestion, Outlook works better and interrupts you less often by only notifying you when you are ready to view and respond. The top three reasons for switching your Outlook to Work Offline mode are:

  1. Lack of an internet connection (while traveling)
  2. Slow or mediocre internet connection
  3. For cleaning your inbox without the disruption of new mails arriving or completing other tasks

If you are a busy manager or owner trying to run a business, always being online on Microsoft Outlook may mean you are interrupted every minute or so. Of course, there are important emails from potential clients or stakeholders, however, most emails can wait. Working offline will help you clean up your inbox, reply to important emails and allow you to focus more on getting actual work done.

Some things you can do while Microsoft Outlook is offline:

  • Finish reading all un-read messages
  • Respond to important messages
  • Write a new message
  • Update your calendar
  • Respond to requests
  • Edit contacts
  • Complete other work projects

Working offline in Outlook also allows a smooth internet connection and speed in case you are downloading large files or working on an extensive project taking up memory and bandwidth.

How to Switch It Off

As soon as your computer connects to the network, Outlook will connect to your mailbox automatically. However, if you wish to disconnect it manually, open Outlook and choose the Send/Receive option from the ribbon and select the Work Offline feature indicated there. The taskbar icon at the bottom will show you are not connected to your mailbox.

Keep in mind that you will not be able to receive or send any emails when using the offline phase. After disconnecting it manually, you will have to click the Work Offline button again in order to reconnect with Exchange.

Conclusion

Avoiding distractions while working is tough. Working offline in Outlook offers tremendous benefits that you cannot overlook. Not only you are saved from being interrupted every time a new email pop ups, your internet connection speeds up and allows you to wrap up other projects that need your undivided attention.

Garner IT Consulting can help you and your business stay focused on high level priorities in many ways. Call us at 850.250.3210 or drop by our offices at 1330 Harrison Avenue, Panama City, Bay County, Florida.

Best wishes, Randall and Julie Garner and the entire Garner IT professional team

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What Do Our Clients Think About Us? 2017 Quarter One

The number one goal at Garner IT is client elation. We understand our client's workforce works hard to achieve their company goals and needs to stay productive and happy to do just that.

One of the ways we ensure we're taking care of our clients is by providing Customer Satisfaction Surveys upon the close of a support ticket. In just a few, easy to answer questions, end-users are able to provide feedback on their satisfaction on how Garner IT's technicians were able to help resolve the problem. We encourage feedback, both positive and constructive, and we love knowing when we've made our clients happy!

The results of these surveys are reviewed internally so we can always work to improve our help desk team. Ever wonder what our clients say about us?

2017 Quarter One Results

From January to March of this year, out of 347 surveys we sent out for completed service tickets, we received feedback on 128 of them. Our total average survey score was 99% on client satisfaction! Here are just a few of the compliments from our client's regarding our support team:

"Always a pleasure!!!"

"Thank you very much :-)"

"Good work. Nice people. Great service. What more could you ask for?"

"Always helpful and service is great!"

"Good and prompt service."

"Timothy Rocks!"

We are proud of our team and their continual effort to bring value to our client's businesses daily.

More Surveys to Come

At Garner IT Consulting, we will continue to send out Customer Satisfaction Surveys after completing service tickets to monitor our progress and client satisfaction. Input and feedback are highly valued and critical to our goal of always providing the highest customer satisfaction while constantly improving our professional capabilities.

If you are not elated with your IT support and are looking for an IT partner that strives for satisfaction and welcomes feedback, give us a call anytime at 850.250.3210 or drop by our offices at 1330 Harrison Avenue, Panama City, Florida.

Best wishes, Randall and Julie Garner and the entire Garner IT team

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21 Critical Questions Your IT Consultant Should Be Able to Say “Yes” to

Let’s face it, not all IT consultants are created equal. The question is, which one will give you honest, straightforward, and ACCURATE advice and which ones will overcharge you, not deliver on promises and potentially make things worse due to gross incompetence? Don’t trust your critical IT operations to just anyone!

Download This Free Report to Learn:

  1. The “dirty little secret” of the computer repair industry that most people don’t know and will never be told by their IT guy (knowing that ALONE could save you from wasting tons of money and untold aggravation when outsourcing your computer support).

  2. 21 revealing questions that help you instantly spot an unethical or grossly incompetent computer repair/support technician in minutes.

  3. 4 costly misconceptions most business owners have about computer maintenance and repair, one of which you will need to know BEFORE even picking up the phone.

  4. Viruses, worms, spyware and hackers. What you need to know to protect yourself.

  5. 5 mistakes to avoid when choosing a computer consultant.

  6. Why “cheap” or “lowest price” computer repair shops aren’t the bargain they initially appear to be.

  7. The one surefire sign that you should run – not walk – away from a computer support firm.

Download your FREE report today by clicking HERE

At Garner IT Consulting, we want your business to succeed and prosper. Whether you’re in Panama City, Bay County, or anywhere in Northwest Florida, just give us a call at 850.250.3210 or drop by our offices at 1330 Harrison Avenue, Panama City, Florida.

Best wishes, Randall and Julie Garner and the entire Garner IT team of professionals.

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