Last quarter, we posted the results of our Client Satisfaction Surveys – something that we work very hard at and are proud of, but most importantly because we believe is important information if you were considering Garner IT Consulting as your IT provider. In this post, we’d like to update you on how we did in Quarter Two.
As previously stated, and continually discussed internally with our team, the number one goal at Garner IT is client elation. We understand our client’s workforce works hard to achieve their company goals, and needs to stay productive and happy to do just that.
One of the ways we ensure we’re taking care of our clients is by providing Client Satisfaction Surveys upon the close of a support ticket. In just a few, easy to answer questions, end-users are able to provide feedback on their satisfaction on how Garner IT’s technicians were able to help resolve the problem. We encourage feedback, both positive and constructive, and we love knowing when we’ve made our clients happy! Input and feedback are highly valued and critical to our goal of always providing the highest customer satisfaction while constantly improving our professional capabilities.
2017 Quarter Two Results
From April to June of this year, we received 334 completed surveys with a 40% response rate. Here are just a few of the compliments from our client’s regarding our support team:
- “Thanks again for the stellar customer care!”
- “We look forward to Garner continuing to provide the same superior network support that you have for the past few years.”
- “Great service as always. Thank You”
- “He was fabulous!”
- “You all are wonderful! Thank you.”
- “Roger is the bomb-diggity.”