The number one goal at Garner IT is client elation. We understand our client’s workforce works hard to achieve their company goals and needs to stay productive and happy to do just that.
One of the ways we ensure we’re taking care of our clients is by providing Customer Satisfaction Surveys upon the close of a support ticket. In just a few, easy to answer questions, end-users are able to provide feedback on their satisfaction on how Garner IT’s technicians were able to help resolve the problem. We encourage feedback, both positive and constructive, and we love knowing when we’ve made our clients happy!
The results of these surveys are reviewed internally so we can always work to improve our help desk team. Ever wonder what our clients say about us?
2017 Quarter One Results
From January to March of this year, out of 347 surveys we sent out for completed service tickets, we received feedback on 128 of them. Our total average survey score was 99% on client satisfaction! Here are just a few of the compliments from our client’s regarding our support team:
- “Always a pleasure!!!”
- “Thank you very much :-)”
- “Good work. Nice people. Great service. What more could you ask for?”
- “Always helpful and service is great!”
- “Good and prompt service.”
- “Timothy Rocks!”
We are proud of our team and their continual effort to bring value to our client’s businesses daily.
More Surveys to Come
At Garner IT Consulting, we will continue to send out Customer Satisfaction Surveys after completing service tickets to monitor our progress and client satisfaction. Input and feedback are highly valued and critical to our goal of always providing the highest customer satisfaction while constantly improving our professional capabilities.
If you are not elated with your IT support and are looking for an IT partner that strives for satisfaction and welcomes feedback, give us a call anytime at 850.250.3210 or drop by our offices at 1330 Harrison Avenue, Panama City, Florida.
Best wishes, Randall and Julie Garner and the entire Garner IT team